Features
Everything an AI receptionist can do.
50+ features built specifically for small businesses. Pick the ones that matter to you — ignore the rest.
Voice & AI
Always-on AI receptionist
Answers in 1 second, 24/7/365. Trained on your business — your hours, services, prices, FAQs.
Smart call routing
"Ring me first, AI takes over after 4 rings" — or always to AI, your call.
Carrier forwarding
30+ UK / US / AU carriers supported. Your existing number — no porting.
Voice cloning
Upload 1 minute of your voice. The AI sounds like you. Premium feel for premium businesses.
Multi-language
English, Spanish, French, Polish, Urdu, German, and more. Auto-detects per caller.
Live human escalation
When AI doesn't know — route to your mobile or to a partner answering service (Smith.ai, PATLive).
Bookings & Calendar
Books on the call
AI checks Google Calendar, offers slots, books, sends confirmation SMS — all in one call.
Capacity-aware booking
Knows how many chairs / tables / slots are free at a given time. Won't double-book.
Resource-aware
"Can I book with Sarah?" — AI checks Sarah's calendar, not the salon's.
Travel-time aware
Mobile services: AI won't book back-to-back jobs across town. Calculates travel.
Service-hours aware
Won't accept a 5pm booking on a Monday-closed day. Honours your real schedule.
Round-robin assignment
Distributes new clients across staff so one person doesn't drown.
Messaging & Multi-channel
Missed-call SMS
Auto-text within 30s of a hang-up. Includes booking link.
WhatsApp AI replies
Same brain that answers your phone replies on WhatsApp Business.
Facebook + Instagram DMs
Never miss a Messenger or IG DM again — AI answers and books.
Web chat widget
Embeddable chat for your website — answers from the same knowledge base.
AI email replies
Order status, sizing, return policy — handled without you opening the inbox.
Appointment reminders
SMS 1 hour before, with confirm/cancel buttons. No-shows drop 40%.
Lead Management
Lead pipeline
Visual kanban: New → Contacted → Booked → Won. Drag and drop.
AI lead scoring
Mentions of budget, urgency, mortgage pre-approval → tagged HOT.
Hot lead pulse
Glowing badge on the hottest leads — see them first in your dashboard.
AI quotes on the call
"How much for X?" — AI sends the quote within 30 seconds.
Estimate follow-up
AI chases unpaid quotes at 3, 5, 7 days. Polite. Persistent.
Outbound campaigns
AI calls past leads at 3 / 6 / 12 months for re-engagement.
Reputation & Reviews
Auto Google review SMS
Customer gets the review request within 1 hour of the appointment.
AI-drafted review replies
AI drafts replies to every Google review. You approve or edit.
Daily recap email
Every morning: yesterday's calls, bookings, leads, reviews. 60-second read.
Compliance & Enterprise
HIPAA mode
PHI redaction, configurable retention, BAA template. For dental, medical, vet.
Zero data retention
Optional — for ultra-private practices like mental health.
Audit log
Every interaction logged. Searchable. Exportable. Malpractice-defence-ready.
Multi-location dashboard
Per-location reporting, staff permissions, separate KBs.
Speech analytics
Track keywords (neighbourhood, service, price). See what callers actually want.
Deposit-on-book
Take a Stripe deposit during the call. Eliminates deadbeat bookings.
Integrations
Google Calendar
Outlook
Calendly
HubSpot
Salesforce
GoHighLevel
Pipedrive
Follow Up Boss
Housecall Pro
Jobber
Square Appts
Open Dental
Stripe
Zapier
Slack